Rezultati - Bitner, Mary Jo

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    Services marketing: integrating customer focus across the firm od Zeithaml, Valarie A, Bitner, Mary Jo

    Izdano 2000
    Knjiga
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    Marketing de servicios od Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D

    Izdano 2009
    Knjiga