Ohcanbohtosat - Zeithaml, Valarie A

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  1. 1
    Bearbmagovva

    Calidad total en la gestión de servicios: cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores Dahkki Zeithaml, Valarie A, Berry, Leonard L

    Almmustuhtton 1993
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  2. 2
    Bearbmagovva

    Marketing de servicios: un enfoque de integración del cliente a la empresa Dahkki Zeithaml, Valarie A, Bitner, Mary Jo

    Almmustuhtton 2002
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  3. 3
    Bearbmagovva

    Services marketing: integrating customer focus across the firm Dahkki Zeithaml, Valarie A, Bitner, Mary Jo

    Almmustuhtton 2000
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  4. 4
    Bearbmagovva

    Marketing de servicios Dahkki Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D

    Almmustuhtton 2009
    Girji

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